Where else do people expect refunds?

I saw this review today on the App Store:

I like point and click games but this is painfully slow and not intuitively designed. The puzzle sections are not at all challenging and even that interesting. The graphics are pleasant but there is not that ‘wow’ factor. I really wish I could get a refund.

It was the last sentence that got me.

Why is is that you see people frequently wanting refunds on the App Store?

Didn’t like that “must see” new film at the cinema – ask for a refund.

Didn’t like that beer you just bought – ask for a refund.

Didn’t enjoy that magazine you just bought – ask for a refund.

Didn’t enjoy that album you just downloaded – ask for a refund.

And there’s plenty more I could think of. We don’t expect people to feel entitled to a refund in other situations, but over and over on the App Store this “I want a refund” attitude rears its ugly head.

If an app does not deliver promised functionality then you should be entitled to a refund, but not because you don’t like something.

Leave a comment

Your email address will not be published. Required fields are marked *